About Us
A moderation agency built on discipline, not dashboards alone
Sky Cinder was founded on a simple belief: safe communities are engineered, not hoped for. We combine trained people, hardened protocols, and precise technology to protect the spaces where brands and creators meet their audiences.
Our Story
Born from the front lines of live community chaos
Our founders spent years moderating high-velocity communities — massive Discord servers, fast-moving Twitch channels, and corporate live events where a single unhandled raid could derail a product launch. They saw the same failure everywhere: communities relying on volunteers, inconsistent rules, and automation that either over-banned or under-protected.
Sky Cinder was built to fix that. Operating under TIP TOP STUDIO LTD from Luton, England, we run a professional moderation practice: employed and trained moderators, documented protocols, measurable SLAs, and reporting that treats community safety as a discipline — because for the communities we protect, it is one.
Today our teams monitor over a million messages across Discord, Twitch, Telegram, and corporate live platforms, maintaining 24/7 coverage and 99.9% spam suppression for creators, brands, and organisations of every size.
How We Operate
Standards, training, and brand protection
Three commitments that define every engagement we take on.
Community Safety Standards
Our operational playbooks are built on recognised trust & safety practice and platform policies, continuously updated as Discord, Twitch, and Telegram evolve their rules — so your community stays compliant without you tracking every change.
Moderator Training Programme
Every Sky Cinder moderator completes structured training in de-escalation, crisis recognition, self-harm and safeguarding response, cultural context, and platform tooling — then shadows live shifts before ever touching your community.
Brand Protection
Your community is an extension of your brand. We protect it from toxicity, raids, impersonation, and reputation attacks, and we moderate in your voice — firm, fair, and on-brand in every interaction.
Operational Values
The principles behind every moderation decision
Consistency Over Reaction
Rules applied identically at every hour, to every member. Documented precedents and audit trails keep enforcement fair and defensible.
Transparency by Default
Clients see every action we take. Incident logs, decision rationales, and weekly reports — nothing happens in your community that you don't know about.
Communities First
Moderation exists to protect people, not just platforms. We prioritise member wellbeing, de-escalation, and keeping spaces welcoming.
Discretion & Data Care
Sensitive incidents are handled under strict confidentiality protocols, with careful data handling aligned to UK and EU expectations.